Frequently Asked Questions

Shipping FAQs
How much does shipping cost?
Non-Wine Club Members:  1-11 Bottles: $10 flat rate (AU wide) 12+ Bottles: Free shipping Wine Club Members: 1-5 Bottles: $10 flat rate (AU Wide) 6+ Bottles: Free shipping
Where do you ship to?
We currently ship Australia Wide and are working to ship worldwide.Want Jacob's creek delivered to your country? Let us know via our contact us form.
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Wine Club Membership FAQs
Why should I subscribe to your wine club?
We love to bring our home to your home each quarter.   An amazing selection and journey of wine in our curated packs, selected by our winemakers to help you build your wine knowledge. The hard work is done, with great wines delivered to your door...
Do I have to pay to become a Wine Club Member?
Yes, or Wine Club memberships are paid and start from $79 per quarter, you'll receive 6 wines delivered to your door.Your membership fee is processed at sign up and your membership starts straight away. We will send your first membership wine pack within...
What are my options if I do not wish to become a member?
Subscribing to eNewsletter is a great way to receive offers, wine education and keep in touch with all things Jacob’s Creek.
What will I receive as a member of the Jacob’s Creek Wine Club?
Every three months from your unique join date you will receive the pack of your choice. There is an option two weeks before it is processed to change your selection if another pack looks more interesting. You are not locked into your initial selection...
Can I pause my membership?
Yes, you can pause your membership via your member dashboard. Login to your account and simply hit the skip pack option.This request must be received 2 weeks prior to your "next pack date". Requests received during the 2 week period will come into effect...
I want to try something new, can I change to another pack selection?
Yes, you can update, switch or change your membership pack selection up to 2 weeks out from your next membership send date. Simply log in to your account online and make your changes via your member dashboard.
Can I see my past purchases and wine club orders?
Yes, you can view all past orders in your account Member Dashboard. Just login to your account and navigate to the orders tab.
How do I unsubscribe or cancel my membership?
Yes, you can cancel any time prior to the two weeks before next despatch. All cancellations received during our 2 week period will be actioned on your following membership delivery.To cancel or unsubscribe please email us at wineclub@jaocbscreek.com ...
I forgot my password, can you reset it?
For security reasons, we do not have access to change or view your account password nor will we ever ask you for your password.If you are having trouble accessing your account we suggest using the forgot password link on the log in page. You will receive...
How much does shipping cost?
Non-Wine Club Members:  1-11 Bottles: $10 flat rate (AU wide) 12+ Bottles: Free shipping Wine Club Members: 1-5 Bottles: $10 flat rate (AU Wide) 6+ Bottles: Free shipping
Where do you ship to?
We currently ship Australia Wide and are working to ship worldwide.Want Jacob's creek delivered to your country? Let us know via our contact us form.
When will you process my membership fees?
Every three months from your initial signup date, your subscription fee will be processed for your selected box.Please note, your subscription fee will change if you select to receive an alternate tiers wine box. Our Tiers are capped at $79, $149 &...
Can I order more wine between packs and what discount do I receive as a member?
We encourage making the most of your exclusive member benefits. Your discount is a great way to stock up on your favourite wines from each membership delivery. Each membership tier unlocks an exclusive online discount which is automatically applied to...
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General FAQs
Can I see my past purchases and wine club orders?
Yes, you can view all past orders in your account Member Dashboard. Just login to your account and navigate to the orders tab.
I forgot my password, can you reset it?
For security reasons, we do not have access to change or view your account password nor will we ever ask you for your password.If you are having trouble accessing your account we suggest using the forgot password link on the log in page. You will receive...
How much does shipping cost?
Non-Wine Club Members:  1-11 Bottles: $10 flat rate (AU wide) 12+ Bottles: Free shipping Wine Club Members: 1-5 Bottles: $10 flat rate (AU Wide) 6+ Bottles: Free shipping
Where do you ship to?
We currently ship Australia Wide and are working to ship worldwide.Want Jacob's creek delivered to your country? Let us know via our contact us form.
View all