Frequently Asked Questions

Shipping FAQs
How much does shipping cost?

Non-Wine Club Members: 

  • 1-11 Bottles: $10 flat rate (AU wide)
  • 12+ Bottles: Free shipping


Wine Club Members:

  • 1-5 Bottles: $10 flat rate (AU Wide)
  • 6+ Bottles: Free shipping
Where do you ship to?

We currently ship Australia Wide and are working to ship worldwide.
Want Jacob's creek delivered to your country? Let us know via our contact us form.

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Wine Club Membership FAQs
Why should I subscribe to your wine club?

We love to bring our home to your home each quarter.  

An amazing selection and journey of wine in our curated packs, selected by our winemakers to help you build your wine knowledge. The hard work is done, with great wines delivered to your door.

Do I have to pay to become a Wine Club Member?

Yes, or Wine Club memberships are paid and start from $79 per quarter, you'll receive 6 wines delivered to your door.
Your membership fee is processed at sign up and your membership starts straight away. We will send your first membership wine pack within 2 business days.

What are my options if I do not wish to become a member?

Subscribing to eNewsletter is a great way to receive offers, wine education and keep in touch with all things Jacob’s Creek.

What will I receive as a member of the Jacob’s Creek Wine Club?

Every three months from your unique join date you will receive the pack of your choice. There is an option two weeks before it is processed to change your selection if another pack looks more interesting. You are not locked into your initial selection or club. We encourage our members to change packs for each membership send so you can explore and try the full offering of our wines. You never know, you may find your next favourite wine! 

Can I pause my membership?

Yes, you can pause your membership via your member dashboard. Login to your account and simply hit the skip pack option.
This request must be received 2 weeks prior to your "next pack date". Requests received during the 2 week period will come into effect for the following send. All pause, skip or hold requests are valid for a single delivery send, your membership will automatically restart for your next valid membership delivery.

I want to try something new, can I change to another pack selection?

Yes, you can update, switch or change your membership pack selection up to 2 weeks out from your next membership send date. Simply log in to your account online and make your changes via your member dashboard.

Can I see my past purchases and wine club orders?

Yes, you can view all past orders in your account Member Dashboard. Just login to your account and navigate to the orders tab.

How do I unsubscribe or cancel my membership?

Yes, you can cancel any time prior to the two weeks before next despatch. All cancellations received during our 2 week period will be actioned on your following membership delivery.
To cancel or unsubscribe please email us at wineclub@jaocbscreek.com using the subject line C"ANCEL WINE CLUB: FirstName LastName"

I forgot my password, can you reset it?

For security reasons, we do not have access to change or view your account password nor will we ever ask you for your password.
If you are having trouble accessing your account we suggest using the forgot password link on the log in page. You will receive an email to the email address you used to sign up with instructions to change your password. Please check your spam/junk folder if you can not find your reset password email prior to contacting us.

If you still are having trouble logging in please use our contact us form and one of our team will be in contact shortly.

How much does shipping cost?

Non-Wine Club Members: 

  • 1-11 Bottles: $10 flat rate (AU wide)
  • 12+ Bottles: Free shipping


Wine Club Members:

  • 1-5 Bottles: $10 flat rate (AU Wide)
  • 6+ Bottles: Free shipping
Where do you ship to?

We currently ship Australia Wide and are working to ship worldwide.
Want Jacob's creek delivered to your country? Let us know via our contact us form.

When will you process my membership fees?

Every three months from your initial signup date, your subscription fee will be processed for your selected box.
Please note, your subscription fee will change if you select to receive an alternate tiers wine box. Our Tiers are capped at $79, $149 & $249. This may mean you will pay more or less dependant on your new selection.

We want to be totally upfront when we will be taking your next subscription payment. We will always email you 2 weeks prior to processing your subscription fee to ensure there are no nasty surprises.

Can I order more wine between packs and what discount do I receive as a member?

We encourage making the most of your exclusive member benefits. Your discount is a great way to stock up on your favourite wines from each membership delivery. Each membership tier unlocks an exclusive online discount which is automatically applied to your purchases online, just make sure you are logged in to your account when purchasing.

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General FAQs
Can I see my past purchases and wine club orders?

Yes, you can view all past orders in your account Member Dashboard. Just login to your account and navigate to the orders tab.

I forgot my password, can you reset it?

For security reasons, we do not have access to change or view your account password nor will we ever ask you for your password.
If you are having trouble accessing your account we suggest using the forgot password link on the log in page. You will receive an email to the email address you used to sign up with instructions to change your password. Please check your spam/junk folder if you can not find your reset password email prior to contacting us.

If you still are having trouble logging in please use our contact us form and one of our team will be in contact shortly.

How much does shipping cost?

Non-Wine Club Members: 

  • 1-11 Bottles: $10 flat rate (AU wide)
  • 12+ Bottles: Free shipping


Wine Club Members:

  • 1-5 Bottles: $10 flat rate (AU Wide)
  • 6+ Bottles: Free shipping
Where do you ship to?

We currently ship Australia Wide and are working to ship worldwide.
Want Jacob's creek delivered to your country? Let us know via our contact us form.

View all