General FAQs

Can I see my past purchases and wine club orders?
Yes, you can view all past orders in your account Member Dashboard. Just login to your account and navigate to the orders tab.
I forgot my password, can you reset it?
For security reasons, we do not have access to change or view your account password nor will we ever ask you for your password.If you are having trouble accessing your account we suggest using the forgot password link on the log in page. You will receive...
How much does shipping cost?
Non-Wine Club Members:  1-11 Bottles: $10 flat rate (AU wide) 12+ Bottles: Free shipping Wine Club Members: 1-5 Bottles: $10 flat rate (AU Wide) 6+ Bottles: Free shipping
Where do you ship to?
We currently ship Australia Wide and are working to ship worldwide.Want Jacob's creek delivered to your country? Let us know via our contact us form.
Please, mind that only logged in users can submit questions